Search from our list of frequently asked questions about billing. If you can't find what you're looking for, contact us today by email.
Conexon Connect is making a billing platform change to streamline and enhance our customers’ billing experience with us. Although your billing statement will reflect some visible differences, your actual fiber broadband service is not changing, nor will there be any changes to your rates or bill payment schedule.
Your billing statement, effective in November, will be generated from a new Conexon Connect platform and will reflect some visible differences in the bill branding and the formatting of how the charges appear. Additionally, once your account is migrated to this new platform, you will access your online account through a web portal, MyBroadbandAccount, rather than your current MyConnectAcct portal and app. As part of this transition, you will be asked to set a new password and re-set your information and billing preferences. We will email you instructions walking you through these steps.
This change is effective with your November billing cycle.
For Conexon Connect customer service and billing questions, please call (844) 542-6663.
For Conexon Connect technical or equipment questions, please call (888) 318-2381.
No, the price of your fiber broadband service is not changing.
You will continue to make payments to Conexon Connect, however please note a new Bill Payment mailing address: Conexon Connect Dept# 6546 PO Box 11407 Birmingham, AL 35246-6546.
Yes, in fact, we encourage paperless billing, online payments, and automatic bank debit. Because this process can take up to 30 days to be effective, AutoPay will not work for your first bill, so please plan on making a one-time payment by check, credit card, or another method for your first bill.
Effective with your November dated Bill Statement, you can begin mailing payments to the remittance address listed on that November Bill Statement from Conexon Connect:
Conexon Connect LLC
PO Box 11407
Birmingham AL 35246-6546
You will know AutoPay is in effect when you receive a bill statement from the Conexon Connect platform that reflects the message below indicating your account is set up to be drafted for payment. Please note our system will never draft an AutoPay if a payment has already been posted for that bill cycle.
Customers whose accounts are impacted by AutoPay that have a draft date after 11/1 reflected on their October Bill Statement will receive an email advising them their AutoPay will not be drafted. If that applies to you, please make your payment on the new platform or mail your payment to the new address referenced in this FAQ.
Yes, your billing cycle will stay the same.
No. You will need to set up your account via the MyBroadbandAccount user portal.
Your existing account will be automatically disabled during the billing platform transition on November 1st. The only action required by you is to set up your new account information in the new MyBroadbandAccount user portal.
After Nov. 1, you will receive an email with detailed instructions for setting up your account in the MyBroadbandAccount portal.