Billing FAQs

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Account Management & Billing

Search from our list of frequently asked questions about billing. If you can't find what you're looking for, contact us today by email.

Conexon Connect offers you the ability to manage your account through our MyBroadbandAccount portal, accessible through the website. The portal allows you to sign up, change your services, pay bills and manage your account.

Conexon Connect’s MyBroadbandAccount is your online portal for managing your account. Once you have your account and are logged into  MyBroadbandAccount, you can Make a Payment, Setup Email Billing, Update Account Information, Sign Up for Auto Payment, etc. by clicking on the links and following the prompts.

You make payments to Conexon Connect.

Please verify the Bill Payment mailing address, as it may have recently changed:
Conexon Connect Dept# 6546 PO Box 11407 Birmingham, AL  35246-6546.

Conexon Connect offers online bill payment that you can pay/manage through your MyBroadbandAccount. Forms of payment include: E-check, Automatic bank draft (ACH), VISA, MasterCard, or Discover. You also have the option of taking a payment into Walmart for a $2 convenience fee or through PayPal. Checks can also be mailed to the PO Box address listed on the payment voucher.

We encourage paperless billing, online payments, and automatic bank debit.

Partial month charges are calculated by taking the Monthly Service Charge divided by 30 to get the per day rate. The per day rate times the number of days in the partial month equate to the partial month charge. 

Your first month's bill will capture billing from your install date to the date of the established billing cycle as well as a month in advance. Conexon Connect has four billing cycles based on your install date (7th, 14th, 22nd and 28th) The example below shows service installed on 10/7, billed on 10/22 bill cycle. The next bill cycle will reflect the expected Monthly Charges which will include billing for service a month in advance.

In certain markets, Conexon Connect may incur higher-than-normal costs to offer fiber-to-the-home services and related products. In those markets, Connect may pass through a cost recovery fee to customers. As an example, Conexon Connect frequently uses an electric cooperative’s infrastructure to place our fiber-optic cable, attaching fiber to the poles that carry electricity for that cooperative’s members/customers. To access this space, Connect is charged a “pole attachment fee.” If that charge is greater than competitive market pricing, it may require us to pass through a portion of that fee as cost recovery. Recovering these costs allows us to keep our package prices affordable.  If this charge applies to you, you will see an “Electric Cooperative Pole Attachment Cost Recovery Fee"” line item on your invoice.

MyConnectHome gives you easy access to a snapshot view of your home or small business network. Through the app you can view all the connected devices on your network, set up parental controls or a guest network, change your SSID and password, and more.

For Conexon Connect customer service and billing questions, please call (844) 542-6663.

For Conexon Connect technical or equipment questions, please call (888) 318-2381.

The net amount is due within 20 days from the billing date. After 20 days, a $10 late fee will be assessed. Failure to receive an invoice does not release customers from their obligation to pay. A subsequent late fee of $10 is billed on day 60 if no payment received.

Disconnect notices. Customers failing to pay on time will be sent a disconnect notice 60 days from invoice date. Upon expiration of the notice, service may be disconnected. Receiving the next monthly invoice does not replace or void the disconnect notice. Payment of the past due invoice is required before service is restored. A service reconnect charge will apply, and a deposit may also be required.

Returned check fees. A $20 fee will be charged for all returned items. 

At this time, we believe all accounts have migrated from MYConnectAcct to MyBroadband.

However, if you have lingering questions the transition, you can view our FAQs here: MYConnectAcct to MyBroadband FAQs.

Please note any dates mentioned in the FAQs will no longer be applicable to your area.

Any equipment issued by Conexon Connect (including ONTs, GigaSpire Routers and Meshs, and any cables/accessories) must be returned at the responsibility of the customer. You will receive an email with detailed equipment return instructions and a UPS shipping label after calling to disconnect your Conexon Connect services.  

If equipment is not received 15 days from the date of your disconnection of services, your Conexon account will be issued a $500 Leased Equipment fee. These fees will be removed from your account as soon as your equipment is returned and confirmed as received by Conexon Connect. If you have any questions regarding the return process, call our customer care team at 1-844-542-6663.

Can’t find what you were looking for? We’re here to help. Please contact us today and one of our representatives will be happy to answer your questions.