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Conexon Connect is a nationwide internet services provider (ISP) committed to bridging the digital divide in America through locally-focused service. We deliver world-class, high-speed internet and digital voice services to rural residents and communities.

Conexon Connect is part of Conexon, and is headquartered in Kansas City, Mo.

Conexon Connect works across the United States. The best way to check if you're in an active or upcoming service area is to check your availability here!

No. Your electric provider provides your electric service and Conexon Connect provides your internet service separately from each other. You will receive a bill from both. Additionally, our service does not impact your electric provider's bills.

Building a network is generally a multi-year intensive project encompassing numerous steps and efforts. For each project, the network is built in phases, and each phase typically takes about 12 to 18 months from construction start to customer installation.

Check your availability and timeline here by providing your address!

With Conexon Connect, it's finally easy to be connected online. We let you stream high-definition media smoothly and quickly, you’ll have the data capacity to download and upload data such as files, photos and videos at super-fast speeds, and you’ll have access to the latest technological advancements and applications. With our top-tier packages, you can run multiple devices – such as cell phones, computers and laptops – simultaneously in your home or business without decreased download and upload speeds. There are no data caps or bandwidth throttling (intentional slowing or speeding of internet service) with our service. 

Once you sign up for service, fiber installation is simple. We pull fiber from our main lines and follow power lines to attach the fiber to your home or business. The fiber will run to your home or business in the same manner power lines run to your home or business. If your electric service comes from overhead lines, so will your broadband service. If your electric service comes from underground lines, so will your broadband service. Next, we attach the fiber line to a box near your electric meter where the inside wiring connects with the outside wiring. Finally, the fiber is connected to a fiber jack inside your home or office, where it’s plugged into the modem we provide.

Construction crews pulling and hanging the fiber and taking it to your home’s outside wiring are preparing the network to go live once construction in the area is complete. A Conexon Connect employee will contact you to schedule an appointment for an in-home installer to finalize your connection and test the services from your equipment. Once that install is complete and tested, your service should be ready to go.

If you purchase or receive Managed Wi-Fi as a part of your internet package, you don't need to purchase any equipment.

Managed Wi-Fi includes a router to provide your home with the best experience. It also watch for potential issues and will auto-heal the network to make your devices run as smoothly as possible. This service also gives us advanced troubleshooting abilities if you do need to call us with an issue.

If you want to use your own Wi-Fi router, you certainly can and can connect it directly to our modem.

Note: If your computer does not have a network interface card (NIC) or support Wi-Fi, then additional equipment purchases may be required.  If this is the case, you may want to consider a computer upgrade to get the best experience from the Conexon Connect network.

Conexon provides two pieces of equipment that are required to connect your home to the Internet.  One piece is an Optical Network Terminal (ONT) that converts the signal coming into your home to a wired ethernet connection.  That wired ethernet connection then connects to a combination router/firewall and wireless access point, also called a Home Gateway, which is the second device.

The Home Gateway supports the following wireless protocols:

• 2.4 GHz and 5 GHz, simultaneous dual-band
• 5 GHz 802.11ax (Wi-Fi 6) certified, 802.11a/n/ac compatible
• 6x6 streams (2x2 @ 2.4 GHz and 4x4 @ 5 GHz)
• 2.4 GHz 802.11ax (Wi-Fi 6) certified, 802.11b/g/ac compatible

The Home Gateway has four wired 1 Gbps ethernet ports to support wired devices.

Residents may notice changes in their neighborhoods, such as adjustments to trees or natural terrain. Our primary goal is to minimize our impact, making only necessary modifications to enhance service quality, reduce outages, improve public safety, and prevent property damage. We are dedicated to treating affected residents and their property with care, respect, and professionalism. If right-of-way changes affect your home or property, we will work with you to ensure the process is as smooth and accommodating as possible.

You can check your availability for services by going to ConexonConnect.com and selecting the cooperative you are a member of. From there, enter your information so that we can contact you in the future with all the latest information. When we are nearing the installation time for your community, we will reach out with sign-up access and to schedule your installation.

No. Our internet service never has data caps or throttling to ensure you have the best service possible.

Contracts will not be required for residential services, but there will be a contract for business services.

Yes.

Get information about home phone service here.

Get information about business phone service here.

In most cases, customers changing providers will be able to keep their phone numbers. If you choose to port your phone number, please do not contact your current provider to disconnect phone service since this will cause issues in the porting process. Conexon Connect will coordinate the port with your current provider. In the rare case that your existing phone number is not available to port, our customer care team will contact you to discuss options for phone service with Conexon Connect.

No. You can sign up for either internet or phone or both together in a single package.

International calling to Canada, Puerto Rico, and the Northern Mariana Islands is included in Conexon Connect’s voice service plans at no additional charge.

You can request to turn on international dialing to countries outside the included areas by completing the International Calling Waiver form here and then contacting our customer care team at 1-844-542-6663. Please be aware that allowing calls to international countries increases the risk of fraudulent activity/charges and the potential for unexpected international charges. 

Click to see our international rates.

Conexon Connect offers several convenient bill payment options, including:

1. Online through MyBroadbandAccount: Pay via e-check, automatic bank draft (ACH), VISA, MasterCard, Discover, or PayPal.
2. Cash Payments at Participating Retailers: Pay at select participating locations including Walmart, CVS, Walgreens, Dollar General, and Kroger, using Scan to Pay. Generate a barcode through our online portal and present it to the cashier. Learn more.
3. Walmart Bill Pay: Pay in person at Walmart MoneyCenter or Customer Service Desk for a $2 convenience fee. Learn more.
4. Mail-in Checks: Send your check to Conexon Connect Dept # 6546 PO Box 11407 Birmingham, AL 35246-6546.

Conexon Connect allows you to manage your account through our MyBroadbandAccount portal, accessible through the website. The portal allows you to sign up, change your services, pay bills, and manage your account.

Conexon Connect’s MyBroadbandAccount is your online portal for managing your account. Once you have your account and are logged into  MyBroadbandAccount, you can Make a Payment, Setup Email Billing, Update Account Information, Sign Up for Auto Payment, etc. by clicking on the links and following the prompts.

Yes, in fact, we encourage paperless billing, online payments, and automatic bank debit. Because this process can take up to 30 days to be effective, AutoPay will not work for your first bill, so please plan on making a one-time payment by check, credit card, or another method for your first bill.

Effective with your August dated Bill Statement, you can begin mailing payments to the remittance address listed on that August Bill Statement from Conexon Connect:
Dept #6546 Conexon Connect LLC PO Box 11407 Birmingham AL 35246-6546

You will know AutoPay is in effect when you receive a billing statement from the Conexon Connect platform that reflects the message below indicating your account is set up to be drafted for payment. Please note our system will never draft an AutoPay if a payment has already been posted for that bill cycle.

Partial month charges are calculated by taking the Monthly Service Charge divided by 30 to get the per day rate. The per day rate times the number of days in the partial month equate to the partial month charge. 

Your first month's bill will capture billing from your install date to the date of the established billing cycle as well as a month in advance. Conexon Connect has four billing cycles based on your install date (7th, 14th, 22nd and 28th) The example below shows service installed on 10/7, billed on 10/22 bill cycle. The next bill cycle will reflect the expected Monthly Charges which will include billing for service a month in advance.

In certain markets, Conexon Connect may incur higher-than-expected costs to offer services. In those markets, Connect may pass through a cost recovery charge to customers. As an example, Conexon Connect frequently uses the electric infrastructure (poles) for our transmission infrastructure, for which we may pay a fee. Recovering these costs is necessary for us to provide service in these markets. If this charge applies to you, you will see a “Pole Attachment Cost Recovery Fee" line item on your invoice. 

MyConnectHome gives you easy access to a snapshot view of your home or small business network. Through the app you can view all the connected devices on your network, set up parental controls or a guest network, change your SSID and password, and more.

For Conexon Connect customer service and billing questions, please call (844) 542-6663.

For Conexon Connect technical or equipment questions, please call (888) 318-2381.

The net amount is due within 20 days from the billing date. After 20 days, a $10 late fee will be assessed. Failure to receive an invoice does not release customers from their obligation to pay. A subsequent late fee of $10 is billed on day 60 if no payment received.

Disconnect notices. Customers failing to pay on time will be sent a disconnect notice 60 days from invoice date. Upon expiration of the notice, service may be disconnected. Receiving the next monthly invoice does not replace or void the disconnect notice. Payment of the past due invoice is required before service is restored. A service reconnect charge will apply, and a deposit may also be required.

Returned check fees. A $20 fee will be charged for all returned items. 

At this time, we believe all accounts have migrated from MYConnectAcct to MyBroadband.

However, if you have lingering questions the transition, you can view our FAQs here: MYConnectAcct to MyBroadband FAQs.

Please note any dates mentioned in the FAQs will no longer be applicable to your area.

Any equipment issued by Conexon Connect (including ONTs, GigaSpire Routers and Meshs, and any cables/accessories) must be returned at the responsibility of the customer. You will receive an email with detailed equipment return instructions and a UPS shipping label after calling to disconnect your Conexon Connect services.  

If equipment is not received 15 days from the date of your disconnection of services, your Conexon account will be issued a $500 Leased Equipment fee. These fees will be removed from your account as soon as your equipment is returned and confirmed as received by Conexon Connect. If you have any questions regarding the return process, call our customer care team at 1-844-542-6663.

Yes, the customer portal will allow you to upgrade your internet service. Just log in to your account at My Broadband Account, locate the Upgrade Service button under the My Account tab, select a new package under Available Upgrades, accept the terms, and confirm your order.

Speed upgrades typically take 15 minutes. However, to account for potential delays, it is recommended that you allow up to 30 minutes. If your upgrade isn’t active after this time, please contact our care team at (844) 542-6663.

Your monthly billing will reflect the new package pricing. During the upgrade process, any additional fees or changes will be clearly displayed.

If you experience any issues or delays beyond the expected upgrade timing, please contact our customer support team for assistance by calling (844) 542-6663.

Yes, after completing your upgrade through the MBA portal, you will receive a confirmation email with details of your new service plan.