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About Conexon Connect

Who is Conexon Connect?

Conexon Connect is the newly formed internet services provider (ISP) arm of rural fiber broadband design and construction management leader Conexon. Headquartered in Kansas City, Mo., we work with partner electric cooperatives across the country to deliver fiber broadband (high-speed internet and digital voice) services to the rural residents and communities they serve.

Where does Conexon Connect operate?

Connect works with electric cooperatives within Colorado, Georgia, Missouri and Florida. At this time, we plan to make fiber broadband available to 100% of the members belonging to the following cooperatives:

Colorado:

  • Mountain View Electric Association

Georgia:

  • Central Georgia EMC
  • Irwin EMC
  • Middle Georgia EMC
  • Satilla REMC
  • Southern Rivers Energy
  • Washington EMC
  • Flint Energies

Missouri

  • Osage Valley Electric Cooperative
  • Sac Osage Electric Cooperative

Florida

  • Tri-County Electric Cooperative
Why does Conexon Connect partner with electric cooperatives?

The Connect approach is a unique architecture and methodology that complements an electric cooperative’s infrastructure (grid). We overlay the infrastructure with fiber-optic cable to offer lightning-fast speeds and reliability in an extremely efficient way that allows the cooperative to provide world-class internet speeds at very affordable prices. Fiber-optic networks are considered the future-proof gold standard of high-speed internet communications transmission. In short, Conexon Connect is committed to bringing the advantages of high-speed internet to rural Americans and communities, a commitment shared by our electric cooperative partners, all of whom strive to improve the lives and communities of those they serve.

If Connect is partnering with my electric cooperative (electric provider), will I pay my internet bill along with my electric bill?

No. The partnership between your electric provider and Connect simply means Connect is serving as your internet services provider (ISP). You will continue to receive your electric bill as normal from the co-op, while your fiber broadband bill (internet and/or phone) will be sent from Conexon Connect.

Will this make my electric bill increase?

No. Your electric bill and costs will be completely separate from your broadband (internet and/or phone) service. You will continue to receive your electric bill from your electric provider (cooperative) and your internet and phone (if you subscribe) will come from Conexon Connect.

Conexon Connect is not currently in my community. Are you going to be here?

At this time, Conexon Connect is currently working with nine cooperatives in three states. We do, however, continue to form new relationships. As those are finalized and new communities added to our list of future service areas, we will announce them.

A fiber-to-the-home project

What is the process of building a fiber-to-the-home network?

Building a fiber-to-the-home network is generally a multi-year intensive project encompassing numerous steps and efforts. For each project, the network will be built in zones or phases, with the number of phases dependent on the size of the cooperative’s service area.  Each phase typically takes about 12 to 18 months from construction start to customer installation.

How will I know which phase or zone I’m in?

The Conexon Connect “phase map” on our website shows the planned schedules/zones for each of our projects. You can tell by the map color on your cooperative’s map the phase within which your neighborhood is planned. In addition, we encourage you to sign-up. This provides us with the information we need to keep you updated as construction nears your area.  Please keep checking Facebook as well for updates.  

Fiber Technology

What are the benefits of a fiber-to-the-home network?

With fiber internet, members will no longer have to rely on DSL, fixed wireless or satellite internet to stay connected online. Fiber lets you to stream high-definition media smoothly and quickly, you’ll have the data capacity to download and upload data such as files, photos and videos at super-fast speeds, and you’ll have access to the latest technological advancements and applications. With fiber you can run multiple devices – such as cell phones, computers and laptops – simultaneously in your home or business without decreased download and upload speeds.  There are no data caps or bandwidth throttling (intentional slowing or speeding of internet service) with our service. 

Why is Conexon Connect’s fiber network different from other internet services?

Conexon Connect builds only 100% fiber -to-the-home networks. Others may tout fiber, but in many cases that fiber stops at the street, meaning another transmission medium is needed to bring internet into your home. Many internet providers use fiber in their systems but use copper lines for the final connections to the home, resulting in slower speeds. Fiber to the home brings a new level of reliability and speed.

Installation and Connection

What is the installation process?

Once you sign up for service, fiber installation is simple. We pull fiber from our main lines and follow power lines to attach the fiber to your home or business. The fiber will run to your home or business in the same manner power lines run to your home or business. If your electric service comes from overhead lines, so will your broadband service. If your electric service comes from underground lines, so will your broadband service. Next, we attach the fiber line to a box near your electric meter where the inside wiring connects with the outside wiring. Finally, the fiber is connected to a fiber jack inside your home or office, where it’s plugged into the modem we provide.

Construction crews pulling and hanging the fiber and taking it to your home’s outside wiring are preparing the network to go live once construction in the area is complete. A Conexon Connect employee will contact you to schedule an appointment for an in-home installer to finalize your connection and test the services from your equipment. Once that install is complete and tested, your service should be ready to go.

What equipment will I need to purchase?

You can bring your own Wi-Fi router and connect it to our modem. We recommend you take our managed Wi-Fi service that provides your home with the best experience. With the service we provide a carrier grade Wi-Fi router that can watch for potential issues and will auto heal the network to make your devices run as smooth as possible. This service also gives us advanced troubleshooting abilities if you do need to call us with an issue.

Your existing computers and Wi-Fi devices should connect to the Conexon Connect provided devices without the need for additional hardware purchases.

Conexon provides two pieces of equipment that are required to connect your home to the Internet.  One piece is an Optical Network Terminal (ONT) that converts the fiber optic signal coming into your home to a wired ethernet connection.  That wired ethernet connection then connects to a combination router/firewall and wireless access point, also called a Home Gateway, which is the second device.

The Home Gateway supports the following wireless protocols:

  • 2.4 GHz and 5 GHz, simultaneous dual-band
  • 5 GHz 802.11ax (Wi-Fi 6) certified, 802.11a/n/ac compatible
  • 6x6 streams (2x2 @ 2.4 GHz and 4x4 @ 5 GHz)
  • 2.4 GHz 802.11ax (Wi-Fi 6) certified, 802.11b/g/ac compatible

The Home Gateway has four wired 1 Gbps ethernet ports to support wired devices.

Given the broad range of connectivity options provided by Conexon Connect, your current device should connect seamlessly to the provided equipment. 

If your computer does not have a network interface card (NIC) or support Wi-Fi, then additional equipment purchases may be required.  If this is the case, you may want to consider a computer upgrade to get the best experience from the Conexon Connect network.

What changes are you going to be making to my property? Why do you have to trim trees?

As we get started building our world-class fiber-to-the-home network, in some cases, residents and members may see some changes in their neighborhoods. The installation of fiber requires more space, to prevent incidental contact with the fiber-optic cabling. As a result, some trees and vegetation near the lines may need to be trimmed, sometimes substantially, or in other cases removed altogether. Trimming trees or removing them is a necessary process to prevent damage to the fiber lines that can cause outages, threaten public safety, and risk property damage. It also ensures an efficient, cost-effective build that brings you fiber service sooner. We are committed to treating any impacted members and their property with quality service and respect. When right-of-way changes impact your home or property, we will work with you, the homeowner, as much as the project allows.

Conexon Connect’s service

What internet packages are available for my home?

Connect offers three tiers of internet pricing, along with service enhancements and HD-quality phone service.

RESIDENTIAL PRICING
Ultimate (2Gig)
2 Gigabit (2,000 Mbps) Mbps Internet*
$99.95/month
Includes Managed Wi-Fi
and Safe & Secure Package
Premier (1Gig)
1 gigabit (1,000 Mbps) Internet*
$79.95/month
Basic (100Mbps)
100 Mbps Internet
$49.95/month
HD-Quality Phone Service
Unlimited local and long-distance calls
$29.95/month with internet package
$39.95/month stand-alone service plus local taxes and fees
INTERNET ADD-ONS
Safe and Secure Package $3/month
Managed Wi-Fi $4.95/month
Wi-Fi Extender $3/month per extender per device
What is Connect’s Safe & Secure Package?

The Connect Safe & Secure Package includes:

  1. Parental Controls consisting of an extensive set of controls that allow parents to easily create and enforce online rules for the users and devices on their home networks. It provides them peace of mind by protecting their children from inappropriate or harmful content.
  2. Network Security that provides malicious website protection, anti-virus and anti-ransomware packet inspection, and intrusion detection. The service proactively monitors network traffic coming into the home, automatically blocking anything that looks suspicious.
What is Managed Wi-Fi?

Managed Wi-Fi Service, free with Connect Ultimate and available for $4.95/month with other packages, enhances your overall user experience. It helps deliver the fastest, highest quality Wi-Fi with advanced remote support capabilities that allow our tech support team to automatically identify and troubleshoot issues and make changes remotely – in many cases, before you even experience an interruption. This means quicker resolution of potential issues and convenience for you.

Are there data caps with Connect service?

No. With fiber internet from Connect, you will have no data caps or throttling to ensure you the best service possible.

What internet packages are available for my business?
BUSINESS PRICING
2 Gigabit Internet (2,000 Mbps)
Connect 35+ workstations and unlimited wireless devices
$349.95/month
600 Mbps Internet
Connect 15-35 workstations and wireless devices
$149.95/month
100 Mbps Internet
Connect up to 15 workstations and wireless devices
$79.95/month
Dedicated Fiber Services
Scaled to fit your business
Customized for business needs
HD-Quality Business Phone Service
Unlimited local and long-distance calls
Customized for business needs
Will a contract be required?

Contracts will not be required for residential services, but there will be a contract for business services.

How can I sign up for service?

You can check your availability for services by going to ConexonConnect.com and selecting the cooperative you are a member of. From there, enter your information so that we can contact you in the future with all the latest information. When we are nearing the installation time for your community, we will reach out with sign-up access and to schedule your installation.

Phone Service

Is Conexon Connect offering phone service?

Yes, Connect is offering unlimited local and long-distance HD-quality phone service for $29.95/month plus any applicable local taxes and fees for those who package the phone service with internet. Connect’s stand alone phone service (without internet) is $39.95/month plus applicable taxes and fees.

Can I keep my phone number?

In most cases, customers changing providers will be able to keep their phone numbers.

Do I have to sign up for phone services to get high-speed internet service?

No. You can sign up for either internet or phone or both together in a single package.

Account Management

How do I manage my account?

Conexon Connect offers you the ability to manage your account either through our MyConnectAcct feature, accessible through the website or you can download the app from the App Store or Google Play. The feature allows you to sign-up, change your services, pay bills and manage your account.  

How do I pay my bill?

VanillaDirect Pay locations

 

Conexon Connect offers online bill payment that you can pay/manage through your MyConnectAcct. Forms of payment include: E-check, Automatic bank draft (ACH), VISA, MasterCard, or Discover. You also have the option of taking a payment into the retail locations listed here via VanillaDirect Pay service for a $1.50 convenience fee. Checks can also be mailed to the PO Box address listed on the payment voucher.

What is MyConnectHome?

MyConnectHome gives you easy access to a snapshot view of your home or small business network. Through the app you can view all the connected devices on your network, set up parental controls or a guest network, change your SSID and password, and more.

What is MyConnectAcct?

MyConnectAcct is an account management tool that takes user in for managing account, bill pay, auto-pay or other functions. Mobile version does NOT allow user to get to shopping cart experience.

Why is my first month bill higher than your advertised rate?

Price example Connect

 

Your first month’s bill will capture billing from your install date to the date of the established billing cycle as well as a month in advance. Conexon Connect has four billing cycles based on your install date (7th, 14th, 22nd and 28th) The example below shows service installed on 10/7, billed on 10/22 bill cycle. The next bill cycle will reflect the expected Monthly Charges which will include billing for service a month in advance.

How were my Partial Month Charges calculated?

Partial month charges are calculated by taking the Monthly Service Charge divided by 30 to get the per day rate. The per day rate times the number of days in the partial month equate to the partial month charge. 

What are your Payment Terms?

The net amount is due within 20 days from the billing date. After 20 days, a $10 late fee will be assessed. Failure to receive an invoice does not release customers from their obligation to pay. A subsequent late fee of $10 is billed on day 60 if no payment received.

Disconnect notices. Customers failing to pay on time will be sent a disconnect notice 60 days from invoice date. Upon expiration of the notice, service may be disconnected. Receiving the next monthly invoice does not replace or void the disconnect notice. Payment of the past due invoice is required before service is restored. A service reconnect charge will apply, and a deposit may also be required.  

Returned check fees. A $20 fee will be charged for all returned items.