Conexon Connect, is proving that loyalty to customers and great customer service can thrive in rural America. With a Net Promoter Score (NPS) of +79 in 2025, Connect ranks among the highest in the internet service industry.
The standard NPS scale goes from –100 to +100, with scores above +75 generally considered “world-class” in the industry. Internet providers traditionally score far lower than Connect, with benchmarks that range from +2 to +33 and a score of +16 considered average. Large national broadband competitors may see scores in the single digits or even negative numbers
Conexon Connect 2025 NPS® score of +79.
Within that context, Conexon Connect’s +79 is a remarkable measure of customer satisfaction and loyalty, scoring in the 100th percentile of the internet service industry.
The NPS is calculated based on the single question: “On a scale of 0 to 10, how likely are you to recommend this company’s product or service to a friend or colleague?” Conexon Connect’s survey, conducted in June 2025 across its entire customer base of over 100,000 subscribers in more than 20 markets in seven states, revealed individual market scores as high as +89, emphasizing the strong trust and support Connect has earned within the communities it serves.
Conexon’s Chief Experience Officer (CXO), Abby Klindt, understands the value of ensuring Connect’s customer experience remains a core focus of the company. Her teams work dilligently to strategically manage relationships with each electric cooperative partnership and for every one of Connect’s subscribers.
“Our NPS score validates the trust our customers place in us and the work our teams do every day to deliver an exceptional service backed by outstanding customer support,” Klindt said. “We’ve built our model around listening to and partnering with our co-ops and communities, and these results show the power of that commitment. This isn’t just about internet service — it’s about relationships, connection and trust.”
Conexon Connect sets itself apart by earning and sustaining customers’ trust, aligning all departments around a standard of excellence for the Connect customer experience from sign-up to service. Whether it’s installation, billing, or tech troubleshooting, Conexon’s many customer-facing teams strive to approach every customer interaction with the classically “small-town” philosophy of equal parts knowledge and kindness – an approach rarely seen among traditional telecommunications providers.
The number one driver for subscribers choosing an internet service or staying with one is the overall speed and quality of their internet experience. Connect’s score is a direct reflection of how customers value the world-class fiber internet speed and reliability Connect provides, and the primary reason why subscribers choose to stay. Customer insights revealed that nearly 60% of Connect customers wouldn’t change a thing about their service!
In fact, Connect’s curated customer experience is so unique that NPS data showed satisfaction scores continue to grow throughout the customer’s tenure – rather than declining slowly with time after sign-up or dropping off sharply after an incident, as many other providers report.
At Connect, the NPS score is more than just a number; instead, it reflects the meaningful partnerships developed with electric cooperatives to guide the company’s mission and represents the shared commitment to a better internet experience. Working side by side with electric co-ops to deliver a superior product helps combine cutting-edge fiber technology and expertise with local reputation and trust. Connect’s co-op partners have served their members for generations with reliable, affordable electric power. Translating the same standard to quality broadband service is what customers expect and deserve. The collaboration ensures every customer interaction reflects shared values—quality service, integrity, and support for the local community.
Conexon Connect’s success in rural America shows that exceptional customer service bolstered by local presence can expand the possibilities for what is possible in rural broadband. By listening to customers, empowering teams, promoting meaningful partnerships, and investing in leadership focused on experience, Connect has transformed trust and loyalty into its competitive advantage, and proves that world-class service can flourish anywhere.
Read the original press release on, conexon.us.
